Training Resources - Delivering Dementia-Friendly Customer Service
Delivering Dementia-Friendly Customer Service
Delivering Dementia-Friendly Customer Service, an e-learning course for air travel industry workers, was developed in collaboration with the Metropolitan Airports Commission Customer Experience and Technical Training teams (MSP International Airport), the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s; Dementia Community Action Team. Content was adapted from DFAWG's in-person training, Dementia Basics for Air Travel Industry Workers, delivered to MSP and MAC employees on Wednesday, February 7, 2024.
During this training, participants:
If you are interested in obtaining an LMS-compatible version of this training and/or would like to collaborate with the MSP Technical Training team to customize your own version of this training, please reach out to [email protected].
Delivering Dementia-Friendly Customer Service, an e-learning course for air travel industry workers, was developed in collaboration with the Metropolitan Airports Commission Customer Experience and Technical Training teams (MSP International Airport), the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s; Dementia Community Action Team. Content was adapted from DFAWG's in-person training, Dementia Basics for Air Travel Industry Workers, delivered to MSP and MAC employees on Wednesday, February 7, 2024.
During this training, participants:
- Learn how to enhance airport customer experience and reduce travel disruption for all.
- Learn about symptoms of dementia and how they might manifest during travel.
- Learn positive ways to interact and problem solve with a traveler with dementia.
If you are interested in obtaining an LMS-compatible version of this training and/or would like to collaborate with the MSP Technical Training team to customize your own version of this training, please reach out to [email protected].
