• Dementia-Friendly Airports - Details
    • What is a Dementia-Friendly Airport?
    • Current Status of Dementia-Friendly Airports
    • Regulations and Guidance for Hidden Disabilities Air Travel >
      • United States
      • United Kingdom
      • Australia
      • European Union
      • Canada
      • International Air Transport Association (IATA)
    • Tools for Becoming a Dementia-Friendly Airport
  • Training Resources
    • Delivering Dementia-Friendly Customer Service
    • Dementia Basics for Air Travel Industry Workers
    • Airport Scenarios - Teepa Snow/DFAWG Collaboration
    • For Air Travelers
  • About Us
    • Members
    • Participating Airports
    • Projects >
      • TSA Security Screening Guidance >
        • Screening Passengers with Dementia (Part 1)
        • Screening Passengers with Dementia (Part 2)
        • In the Words of an Individual Living with Dementia - What He Would Like You to Know
      • Survey
      • Interviews
    • Logo
  • Media
    • Local Media
    • National Media
    • Presentations
    • Academic Publications
  • Resources for Travel
    • Know Your Rights
    • Flight Process Start to Finish >
      • 1. Before Booking Flights
      • 2. Booking Flights
      • 3. Preparing for Flight
      • 4. Arriving at the Airport
      • 5. Getting Through US Security
      • 6. Navigating to Your Gate and Boarding the Plane
      • 7. Flying
      • 8. Arriving at Your Destination
    • Tools for Travel
    • Travel Tips
    • Covid-19 Air Travel Policies
  • Contact Us
HOME
  • Dementia-Friendly Airports - Details
    • What is a Dementia-Friendly Airport?
    • Current Status of Dementia-Friendly Airports
    • Regulations and Guidance for Hidden Disabilities Air Travel >
      • United States
      • United Kingdom
      • Australia
      • European Union
      • Canada
      • International Air Transport Association (IATA)
    • Tools for Becoming a Dementia-Friendly Airport
  • Training Resources
    • Delivering Dementia-Friendly Customer Service
    • Dementia Basics for Air Travel Industry Workers
    • Airport Scenarios - Teepa Snow/DFAWG Collaboration
    • For Air Travelers
  • About Us
    • Members
    • Participating Airports
    • Projects >
      • TSA Security Screening Guidance >
        • Screening Passengers with Dementia (Part 1)
        • Screening Passengers with Dementia (Part 2)
        • In the Words of an Individual Living with Dementia - What He Would Like You to Know
      • Survey
      • Interviews
    • Logo
  • Media
    • Local Media
    • National Media
    • Presentations
    • Academic Publications
  • Resources for Travel
    • Know Your Rights
    • Flight Process Start to Finish >
      • 1. Before Booking Flights
      • 2. Booking Flights
      • 3. Preparing for Flight
      • 4. Arriving at the Airport
      • 5. Getting Through US Security
      • 6. Navigating to Your Gate and Boarding the Plane
      • 7. Flying
      • 8. Arriving at Your Destination
    • Tools for Travel
    • Travel Tips
    • Covid-19 Air Travel Policies
  • Contact Us

Dementia Basics for Air Travel Industry Workers

Dementia Basics for Air Travel Industry Workers (training PDF)
Sample Workshop Registration Flyer
 
Workshop goals:
  • Learn how to enhance airport customer experience and reduce travel disruption for all.
  • Learn about symptoms of dementia and how they might manifest during travel.
  • Learn positive ways to interact and problem solve with a traveler with dementia.
 
This version of the workshop is posted as a .pdf file. 
  • Use of any of this material should be credited to the Dementia-Friendly Airports Working Group.
  • Navigating the Airport is a group exercise that is used throughout the workshop.
  • Ancillary workshop materials are not posted here. They may be requested by sending an email to [email protected]  Subject: Dementia Basics workshop – ancillary materials.
  • If you are interested in using this training, you can request a copy of the .ppt file with or without speakers notes by sending an email to [email protected]  Subject: Dementia Basics workshop. Include details about how you intend to use these materials. 
  • If you are interested in obtaining assistance adapting this training to your airport or specific circumstances and/or would like to collaborate with DFAWG to customize your own version of this training, please reach out to [email protected]  Subject: Dementia Basics workshop – adaptation or Subject: Dementia Basics workshop - collaboration

This in-person training workshop was developed by members of the Dementia-Friendly Airports Working Group (DFAWG) and the Roseville Alzheimer’s & Dementia Community Action Team (Rsvl A/D) at the request of the Metropolitan Airports Commission Customer Experience team (MSP International Airport).
Proudly powered by Weebly
  • Dementia-Friendly Airports - Details
    • What is a Dementia-Friendly Airport?
    • Current Status of Dementia-Friendly Airports
    • Regulations and Guidance for Hidden Disabilities Air Travel >
      • United States
      • United Kingdom
      • Australia
      • European Union
      • Canada
      • International Air Transport Association (IATA)
    • Tools for Becoming a Dementia-Friendly Airport
  • Training Resources
    • Delivering Dementia-Friendly Customer Service
    • Dementia Basics for Air Travel Industry Workers
    • Airport Scenarios - Teepa Snow/DFAWG Collaboration
    • For Air Travelers
  • About Us
    • Members
    • Participating Airports
    • Projects >
      • TSA Security Screening Guidance >
        • Screening Passengers with Dementia (Part 1)
        • Screening Passengers with Dementia (Part 2)
        • In the Words of an Individual Living with Dementia - What He Would Like You to Know
      • Survey
      • Interviews
    • Logo
  • Media
    • Local Media
    • National Media
    • Presentations
    • Academic Publications
  • Resources for Travel
    • Know Your Rights
    • Flight Process Start to Finish >
      • 1. Before Booking Flights
      • 2. Booking Flights
      • 3. Preparing for Flight
      • 4. Arriving at the Airport
      • 5. Getting Through US Security
      • 6. Navigating to Your Gate and Boarding the Plane
      • 7. Flying
      • 8. Arriving at Your Destination
    • Tools for Travel
    • Travel Tips
    • Covid-19 Air Travel Policies
  • Contact Us