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HOME
  • Dementia-Friendly Airports - Details
    • What is a Dementia-Friendly Airport?
    • Current Status of Dementia-Friendly Airports
    • Regulations and Guidance for Hidden Disabilities Air Travel >
      • United States
      • United Kingdom
      • European Union
      • Canada
      • International Air Transport Association (IATA)
    • Tools for Becoming a Dementia-Friendly Airport
  • Training Resources
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    • Participating Airports
    • Projects >
      • TSA Security Screening Guidance >
        • Screening Passengers with Dementia (Part 1)
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Know Your Rights

Airline Passengers with Disabilities BILL OF RIGHTS - July 2022

DOT Announces First-Ever Bill of Rights for Passengers with Disabilities, Calls on Airlines to Seat Families Together Free of Charge

DOT Traveling with a Disability  
​
DOT Aviation Consumer Protection website 

Air Carriers Access Act  
Title 14 → Chapter II → Subchapter D → Part 382
​NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL 

What to Do If You Have a Problem 
When should I contact a complaint resolution official (CRO)?
  • If you encounter a disability-related issue related to an airline accommodation or service, you can request to speak with the airline’s Complaint Resolution Official (CRO) or a supervisor.  A CRO is the airline’s expert on disability-related issues in air travel and has the authority to resolve complaints on behalf of the airline.  Every airline must have a CRO available either by telephone or in person during operating hours.
When should I contact the DOT Aviation Consumer Protection Division Disability Hotline?
  • If you have a complaint outside or beyond the control of the CRO, you can call the DOT Aviation Consumer Protection Division’s Disability Hotline at 1-800-778-4838.  Aside from providing general information, DOT can also assist with disability-related issues in “real time.”
  • The DOT Aviation Consumer Protection Division’s Disability Hotline is staffed from M-F, 9AM – 5PM, ET when the Federal Government is open. 
Who do I contact for a security-related disability issue?
  • If you have a security concern, call TSA Cares at (855) 787-2227.  You can discuss questions/concerns about security screening prior to arriving at the airport.​

U.S. Department of Transportation Announces Aviation Consumer Protection Advisory Committee Members and Creation of Anti-Discrimination Subcommittee

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  • Dementia-Friendly Airports - Details
    • What is a Dementia-Friendly Airport?
    • Current Status of Dementia-Friendly Airports
    • Regulations and Guidance for Hidden Disabilities Air Travel >
      • United States
      • United Kingdom
      • European Union
      • Canada
      • International Air Transport Association (IATA)
    • Tools for Becoming a Dementia-Friendly Airport
  • Training Resources
  • About Us
    • Members
    • Participating Airports
    • Projects >
      • TSA Security Screening Guidance >
        • Screening Passengers with Dementia (Part 1)
        • Screening Passengers with Dementia (Part 2)
        • In the Words of an Individual Living with Dementia - What He Would Like You to Know
      • Survey
      • Interviews
    • Logo
  • Media
    • Local Media
    • National Media
    • Academics >
      • Presentations
      • Publications
  • Resources for Travel
    • Know Your Rights
    • Flight Process Start to Finish >
      • 1. Before Booking Flights
      • 2. Booking Flights
      • 3. Preparing for Flight
      • 4. Arriving at the Airport
      • 5. Getting Through US Security
      • 6. Navigating to Your Gate and Boarding the Plane
      • 7. Flying
      • 8. Arriving at Your Destination
    • Tools for Travel
    • Travel Tips
    • Covid-19 Air Travel Policies
  • Contact Us