Training Resources
Training for Airport Staff
The Dementia-Friendly Airports Working Group (DFAWG) has been pleased to collaborate with several industry-leading experts on resources to provide training on dementia and its presentation in airport travel.
At this time we have three sets of training materials for improving customer service when interacting with people living with dementia and their care partners/travel companions.
1. Delivering Dementia-Friendly Customer Service (e-learning)
2. Dementia Basics for Air Travel Industry Workers (in-person)
3. Airport Scenarios - Teepa Snow / DFAWG Collaboration (training videos)
The Dementia-Friendly Airports Working Group (DFAWG) has been pleased to collaborate with several industry-leading experts on resources to provide training on dementia and its presentation in airport travel.
At this time we have three sets of training materials for improving customer service when interacting with people living with dementia and their care partners/travel companions.
1. Delivering Dementia-Friendly Customer Service (e-learning)
2. Dementia Basics for Air Travel Industry Workers (in-person)
3. Airport Scenarios - Teepa Snow / DFAWG Collaboration (training videos)
Training for Air Travelers
- Navigating Air Travel With Dementia
Jan Dougherty, MS, RN, FAAN - DFAWG member in collaboration with Phoenix Sky Harbor International Airport