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  • Dementia-Friendly Airports - Details
    • What is a Dementia-Friendly Airport?
    • Current Status of Dementia-Friendly Airports
    • Regulations and Guidance for Hidden Disabilities Air Travel >
      • United States
      • United Kingdom
      • European Union
      • Canada
      • International Air Transport Association (IATA)
    • Tools for Becoming a Dementia-Friendly Airport
  • Training Resources
  • About Us
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    • Projects >
      • TSA Security Screening Guidance >
        • Screening Passengers with Dementia (Part 1)
        • Screening Passengers with Dementia (Part 2)
        • In the Words of an Individual Living with Dementia - What He Would Like You to Know
      • Survey
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Tools for Becoming a Dementia-Friendly Airport

NOTE: This is a collection of resources for direct use, replication and modification, and/or instruction by and for dementia friendly airport advocates.  Some of this material is copyright or restricted in use, other material is available for use or modification.

About Dementia-Friendly Airports
  • What is a Dementia-Friendly Airport?
    Working definition created by the Dementia-Friendly Airports Working Group.
  • Open to All: Improving Air Travel for Passengers Who Require Support
    Heathrow Airport research report commissioned to fill the organizational knowledge gap and support Heathrow Airport to develop and improve their accessibility strategy.​
  • Dementia-Friendly Airport Sector Guide
    General guide to dementia-friendly airports - What are they? Ways to interact with your local airport to help it become dementia-friendly.


Tools for Travelers with Hidden Disabilities and/or Dementia
  • The Hidden Disabilities Sunflower 
    The Hidden Disabilities Sunflower is an international symbol used by people to discretely indicate that they have an invisible disability and may need additional support, help, or simply more time. Participating airports and business sectors make these Sunflower lanyards freely available upon request. 
  • Airports Recognizing the Hidden Disabilities Sunflower
  • Resources for Travel
    Guide for travelers living with dementia and their care partners/travel companions prepared by the Dementia-Friendly Airports Working group.
  • DOT Disability Hotline: This toll-free telephone hotline system provides general information about the rights of air travelers with disabilities, responds to requests for information, and assists air travelers with time-sensitive disability-related issues. Members of the public may call 1- 800-778-4838 (voice) or 1-800-455-9880 (TTY) from 7 a.m. to 11 p.m. Eastern time, seven days a week to receive assistance regarding air travel by individuals with disabilities.
  • Travel Well With Dementia: Essential Tips to Enjoy the Journey (book)
    By DFAWG member Jan Dougherty
  • The Ultimate Guide to Air Travel With a Disability
  • Traveling with a Disability - U.S. Department of Transportation
    Information on wheelchairs and other assistive devices, assistance moving throughout the airport, seating accommodations, service animals, what to do if you encounter a problem while traveling, and travel tips for persons with disabilities. 
  • Memory Minders: Travel Kit
    Memory Minders: Travel Kit contains detailed caregiver checklists and suggestions for safe local and long distance travel with a person living with dementia, prepared by the Roseville Alzheimer’s & Dementia Community Action Team. Airports and advocates have permission to adapt these tools to their unique needs.
  • Flying With Dementia: An Informative Guide
    This guide is the result of a collaboration between Heathrow Airport, Members of the Prime Ministers Dementia Challenge Group for Air Transport and research from the University of Plymouth.
  • MSP Airport Opens the Travel Confidently MSP Education Center

Training Materials for Airport Staff: Hidden Disabilities, Dementia-Friendly
  • How Dementia Symptoms Manifest at the Airport
    © Jan Dougherty, MS, RN, FAAN, TravALZ, LLC, www.trav-alz.com
  • Training Videos - DFAWG and Teepa Snow
    The scenarios portrayed in the clips are situations that are commonly encountered in an airport when travelers are living with dementia and other forms of brain change. We hope you will use the video clips to inform your airport staff, including airline employees, volunteers, retail, contractors, security, etc., of effective responses to help improve experiences for both customers and staff.
  • TSA Guidance for Security Screening Passengers with Dementia
    • Screening Passengers with Dementia (Part 1) 
      • National Shift Brief Week of October 11-16, 2020
    • Screening Passengers with Dementia (Part 2)
      In the Words of an Individual Living with Dementia 
      • National Shift Brief Week of October 18-23, 2020
  • Sunflower Lanyard Information Sheet for Airport Staff
  • Traveling with a Disability - U.S. Department of Transportation
    DOT has developed a series of disability-related training materials for airline personnel.
    • ​Lead The Way! A video introducing a proactive approach for assisting individuals with disabilities throughout the airport.
    • Wheelchair and Guided Assistance Tips. A wheelchair and guided assistance tip sheet and digital content that explain how to properly assist individuals who need wheelchair and guided assistance at airports.
    • Assistive Device Stowage, Damage, and Delay Interactive Guide. A helpful interactive guide designed to supplement airline disability-related trainings by describing various assistive devices and how to properly handle, stow, load, and return them to passengers.
    • Seating Accommodation Interactive Guide. A helpful interactive guide designed to supplement airline disability-related trainings by describing the types of seating accommodation methods used by airlines, seating accommodation eligibility, and the types of seating accommodations available on aircraft.
  • Assisting Travellers With Dementia
    The project was funded by the Dementia Centre for Research Collaboration, Queensland University of Technology as part of an Australian Government initiative.
  • Dementia Friends Information Session Part 1
  • ​Dementia Friends Information Session Part 2
  • This is a Dementia Friends training modified for airport volunteers and staff. This PowerPoint is provided by Dementia Friends Arizona.  It can be modified for any airport. Dementia Friends Arizona should be credited with original authorship. 
  • Dementia Friends Information Session Handout
    This is a Dementia Friends Information Session brochure for airport volunteers and staff.  This brochure is provided by Dementia Friends Arizona.  It can be modified for any airport.  Dementia Friends Arizona should be credited with original authorship. 
  • Dementia Friends Information Session Handout (.pub format) 
    This is a Dementia Friends Information Session brochure for airport volunteers and staff in .pub format.  This brochure is provided by Dementia Friends Arizona.  It can be modified for any airport.  Dementia Friends Arizona should be credited with original authorship.
  • Ensuring a Smooth Journey: A Guide through the Brisbane Airport’s International Terminal for People Living with Dementia and their Travel Companions 
    This is a copyright guide with restrictions on its use. The project was funded by the Dementia Centre for Research Collaboration, Queensland University of Technology as part of an Australian Government initiative.​
  • What Airline Employees, Airline Contractors, and Air Travelers with Disabilities Need to Know About Access to Air Travel for Persons with Disabilities  
  • TSA’s Section 504 Component Plan for Nondiscrimination of Individuals with Disabilities

Training Materials: General insights into interacting with people living with dementia
  • Insights from Arthur’s
    Deb Nygaard, Director of Development at Arthur’s Residential Care, narrates short 1-3 minute videos that give some insightful tips on how you can interact more successfully with your loved ones who have dementia or Alzheimer’s.
    29 short videos provide information and resolutions for particular dementia behaviors.
  • Occupational Therapy and Dementia: Promoting Rights and Opportunities for People Living With Dementia (book)
    A combined emphasis on human rights and occupational justice for people living with dementia offers both a theoretical and practical frame to develop your occupational therapy practice. **See chapter coauthored by DFAWG member Maria O’Reilly about accessing air travel for people living with dementia.**
  • Teepa Snow - Positive Approach to Care® 
    Teepa Snow and her Positive Approach to Care® Team share about dementia so that everyone can understand why this is happening and how to support those living with brain change in a more positive and respectful way. Teepa provides training for professional and family dementia care with in-person and virtual training sessions. Many free videos and resources are available on her website. 

Airport Design: Environmental Audits
  • Dementia Friendly Community - Environmental Assessment Tool (DFC-EAT) Handbook
  • ​Dementia Friendly Community - Environmental Assessment Tool (DFC-EAT)
  • Dementia Friendly Community - Environmental Assessment Tool (DFC-EAT) Scoring Template
  • Evaluating the 'Dementia Friendliness' of Public and Commercial Buildings

Airport Design: Wayfinding & Signage
Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities
TRB's Airport Cooperative Research Program (ACRP) Research Report 177: Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities provides guidance to assist aging travelers and persons with disabilities to travel independently within airports using pedestrian wayfinding systems. The guidebook addresses travel by people with cognitive, sensory, and other mobility challenges.

The Wayfinding Accessibility Audit Checklist documents issues that should be considered in a baseline airport wayfinding accessibility audit; it is provided in Word format so that users can check items off the list. The research team collected ratings of airport wayfinding applications from users of those applications on the Application Review Criteria testing and comment form. A PowerPoint presentation provides an overview of the ACRP research produced as a part of this report.

 
Project: Project Information
DOI: 10.17226/24930

Project Number: 07-13

This Summary Last Modified On: 7/8/2019

Wayfinding and Signing Guidelines for Airport Terminals and Landside
TRB’s Airport Cooperative Research Program (ACRP) Report 52: Wayfinding and Signing Guidelines for Airport Terminals and Landside is designed to provide airports with the tools necessary to help passengers find their way in and around the airport.

The guidelines focus on four areas of the airport: (1) roadways—both on-airport, and off-airport access roads; (2) parking; (3) curbside and ground transportation; and (4) terminal.

In addition, the guidelines discuss developing a wayfinding strategy; the use of technology and visual displays; and color, fonts, and sizes.

View the Impact on Practice for this report.

Project: Project Information
DOI: 10.17226/13640

Project Number: 07-06
 
This Summary Last Modified On: 12/21/2016
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  • Dementia-Friendly Airports - Details
    • What is a Dementia-Friendly Airport?
    • Current Status of Dementia-Friendly Airports
    • Regulations and Guidance for Hidden Disabilities Air Travel >
      • United States
      • United Kingdom
      • European Union
      • Canada
      • International Air Transport Association (IATA)
    • Tools for Becoming a Dementia-Friendly Airport
  • Training Resources
  • About Us
    • Members
    • Participating Airports
    • Projects >
      • TSA Security Screening Guidance >
        • Screening Passengers with Dementia (Part 1)
        • Screening Passengers with Dementia (Part 2)
        • In the Words of an Individual Living with Dementia - What He Would Like You to Know
      • Survey
      • Interviews
    • Logo
  • Media
    • Local Media
    • National Media
    • Academics >
      • Presentations
      • Publications
  • Resources for Travel
    • Know Your Rights
    • Flight Process Start to Finish >
      • 1. Before Booking Flights
      • 2. Booking Flights
      • 3. Preparing for Flight
      • 4. Arriving at the Airport
      • 5. Getting Through US Security
      • 6. Navigating to Your Gate and Boarding the Plane
      • 7. Flying
      • 8. Arriving at Your Destination
    • Tools for Travel
    • Travel Tips
    • Covid-19 Air Travel Policies
  • Contact Us